Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.
The primary responsibility of the Field / Customer Service Engineer is to provide on-site services and telephone/remote support to the customer on a large set of Video Product such as, for example, Servers, Video Router, Multiviewer, Audio/Video Core Processing, Test & Measurement, Automation and Media Asset Management products or associated system/devices. On-site support includes installation and operation of equipment, basic operational and maintenance training and troubleshooting and effective problem resolution.
This position requires frequent travel (up to 60%) within the EMEA region and periodically after-hours on-call phone support based on an “On Call Rota” alternating with other team members in the Team.
This job is located in Lainate (Milan, Italy) office.
Technical Commissioning and Training
Technical Product Support