Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device.
Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues. Today, we’re driving an industry transformation by investing deeply in a new generation of media enabled by IP, virtualization, cloud infrastructure and software-defined networks.
At Imagine Communications, groundbreaking work is part of our everyday environment. All our employees play a vital role in our organization, helping the media industry enable instant access to moments that matter. Wherever your skills fit in our business — from engineering and sales to service and support — you’ll find you gain much more than just a job. At Imagine Communications, you’ll gain the opportunity to contribute to the transformation that’s taking place in the way the world is consuming media.
If you’re looking to join a market leader and take your career to the next level, contact us today!
Imagine Communications Corp. is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.
The primary responsibility of the Field / Customer Service Engineer is to provide on-site services and telephone/remote support to the customer on a large set of Video Product such as, for example, Servers, Video Router, Multiviewer, Audio/Video Core Processing, Test & Measurement, Automation and Media Asset Management products or associated system/devices. On-site support includes installation and operation of equipment, basic operational and maintenance training and troubleshooting and effective problem resolution.
This position requires frequent travel (up to 60%) within the EMEA region and periodically after-hours on-call phone support based on an “On Call Rota” alternating with other team members in the Team.
This job is located in Lainate (Milan, Italy) office.
Technical Commissioning and Training
Technical Product Support