Vice President, Customer Satisfaction
Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.
The successful candidate will manage our portfolio of customer care offerings, which include customer service, technical support, and customer self-help. You will help to define new customer care offerings, manage the successful implementation and execution of our support programs, and create new products and programs to extend our global leadership in customer care.
This position will collaborate with internal and external stakeholders to effectively lead all aspects of this important product pillar, including financial performance, product lifecycle strategy, and management, the functional leadership of all delivered care services.
Imagine Communications offers an engaging team-oriented culture and a competitive compensation/benefits package.