Support Engineer (Tier 1 Technical Support)
Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.
Support Engineers provide Tier I technical support to existing customers of Imagine Communications. Using their technical ability and knowledge, customer issues are resolved or escalated for additional technical assistance. Support Engineers work a rotational 12-hour schedule and are sometimes required to follow individual customer technical “cases” for extended periods of time (up to several hours for complicated cases), through to completion.