Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device.
Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues. Today, we’re driving an industry transformation by investing deeply in a new generation of media enabled by IP, virtualization, cloud infrastructure and software-defined networks.
At Imagine Communications, groundbreaking work is part of our everyday environment. All our employees play a vital role in our organization, helping the media industry enable instant access to moments that matter. Wherever your skills fit in our business — from engineering and sales to service and support — you’ll find you gain much more than just a job. At Imagine Communications, you’ll gain the opportunity to contribute to the transformation that’s taking place in the way the world is consuming media.
If you’re looking to join a market leader and take your career to the next level, contact us today!
The primary responsibility of the Customer Service Representative (CSR) is to respond to general questions from customers and internal personnel regarding service orders or issues.
The CSR will be the first level contact for customers requiring Technical Support of internal products.
The CSR is responsible for processing orders for Internal and external customers, monitoring service inventory, and general administrative tasks.
Must be flexible to work a rotating Shifts (including evening & weekends)
Must be able to work Holiday
Receipt of PO
Data Entry of Order
Ensuring Product is shipped out on time
Invoice is sent to customer
• Follow-up with customers to assure issues are adequately resolved
Demonstrates understanding of how the role affects the end-user customer or other team members/departments involved in serving the customer by:
Demonstrates that he/she is able to:
• Demonstrated time management skills and the ability to reliably meet commitments