Imagine Communications

Application Support Engineer

Job Locations CA-North York
Posted Date 5 months ago(9/13/2017 9:39 AM)
Requisition ID

Company Overview

Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device.


Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues. Today, we’re driving an industry transformation by investing deeply in a new generation of media enabled by IP, virtualization, cloud infrastructure and software-defined networks.


At Imagine Communications, groundbreaking work is part of our everyday environment.  All our employees play a vital role in our organization, helping the media industry enable instant access to moments that matter.  Wherever your skills fit in our business — from engineering and sales to service and support — you’ll find you gain much more than just a job. At Imagine Communications, you’ll gain the opportunity to contribute to the transformation that’s taking place in the way the world is consuming media.


If you’re looking to join a market leader and take your career to the next level, contact us today!

Specific duties include but are not limited to

Engineering Team Overview: 

Imagine’s engineers develop the next generation technologies that deliver video to millions of viewers worldwide over the internet, satellite, terrestrial and cable networks. Our products may be behind the video you will watch tonight whether it is delivered through your favorite internet streaming service or through a set-top box. We work on a wide range of video products leveraging an even wider set of technologies and tools. We are a passionate and collaborative group of engineers who take pride in the products we make and have fun doing so.


  • Work with a professional team of engineers supporting next generation technolgy on video production, storage and delivery.
  • Diagnose, analyze, debug and resolve issues on mission critical complex solutions.
  • Assist our customers with their solution design as they expand their operations.
  • Assist pre-sales and professional services team with technical expertise as needed.
  • Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.


  • 1-3 years of experience in a customer facing techincal role.
  • 4 year technical degree or equivalent work experience.
  • Expertise in design/administration of Linux enterprise system or equivalent skills.
  • Expertise in design/administration of enterprise class IP network or equivalent skills.

Preferred Additional Skills:

Experience in one or more of the following will make you standout from the crowd:

  • Cloud deployment technologies and frameworks including Docker, VMWare, Puppet, Ansible, etc.
  • Cisco certification (CCNA/CCNP) or equivalent skill set.
  • Expertise in using AWS, Azzure and/or other cloud software deployment systems.
  • Expertise in video compression and transport technology such as over-the-top media distribution.


Flexible work schedule:

  • If necessary, work from home for part of the week.
  • Set your own hours (within reason).

We like to have fun at work. Here’s how:

  • Summer picnics, Pizza lunches, Octoberfest, Margarita Fridays and Holiday Parties.
  • Fresh fruit and coffee, tea, hot chocolate, etc. everyday.
  • Wine and cheese once a month.
  • Birthday and work anniversary celebrations with the team.


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