Imagine Communications

Professional Services Training Consultant

US-CO-Denver
6 months ago
Requisition ID
05172144

Company Overview

Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device.

 

Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues. Today, we’re driving an industry transformation by investing deeply in a new generation of media enabled by IP, virtualization, cloud infrastructure and software-defined networks.

 

At Imagine Communications, groundbreaking work is part of our everyday environment.  All our employees play a vital role in our organization, helping the media industry enable instant access to moments that matter.  Wherever your skills fit in our business — from engineering and sales to service and support — you’ll find you gain much more than just a job. At Imagine Communications, you’ll gain the opportunity to contribute to the transformation that’s taking place in the way the world is consuming media.

 

If you’re looking to join a market leader and take your career to the next level, contact us today!

 

Imagine Communications Corp. is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.

Specific duties include but are not limited to

Imagine Communications has an opening on our Professional Service Client Service Team based in Denver, CO.  This position is responsible for all aspects of implementing our solution set and facilitating remote and onsite training for new and existing users for our MVPD product suite.

 

  • Develops, organizes and provides on-site and remote training to end users, tailoring the training to align with the client’s workflow and to meet the needs of the client company and/or their employees.  
  • Assists with creating user training guides for new product functionality and custom training requirements 
  • Works with client and functional organizations to establish training agenda and business objectives.  
  • Follows up to determine additional needs and direction of future training.
  • Supports the clients via phone and email on system questions and diagnosing, troubleshooting and resolving issues.
  • Provides excellent customer service to our clients.
  • Completes User Acceptance Testing (UAT) associated with product releases.
  • Assists sales in presentations to prospective clients.
  • Travels up to 75% of the time to client sites and other company locations

 

Qualifications

Qualifications

  • Bachelor’s degree in business, advertising, or related field required, or equivalent
  • Minimum 3 years of related work experience required
  • 3 years of prior experience and knowledge of cable sales software is preferred but will consider candidates with  Radio , Television Broadcast Operations, Broadcast Traffic Systems, rep firm or TV buying software, Nielsen (NSI) Ratings (Diary, Overnights)
  • 3+ years of working knowledge with Microsoft Office Suite

Preferred Additional Skills:

  • Previous work experience including customer service support is preferred.
  • Prior experience working in a fast paced, change driven dynamic culture desired
  • Good communication skills to be able to interface with external/internal clients.
  • Training and troubleshooting Enterprise level Software

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